Refund policy

Return & Refund Policy

Effective Date: July 4, 2026

At LiveAzora, we are committed to providing high-quality apparel and ensuring our customers have a great shopping experience. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

  • Be unused, unworn, and unwashed.

  • Be in their original condition with all tags attached.

  • Be returned in the original packaging whenever possible.

  • Include proof of purchase or the order number.

LiveAzora reserves the right to refuse returns that do not meet these requirements.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Final sale or clearance items.

  • Gift cards.

  • Customized or personalized products.

  • Items that have been worn, washed, altered, or damaged after delivery.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to the original payment method within 5–10 business days. Processing times may vary depending on your financial institution.

Original shipping charges are non-refundable unless the return is due to our error or the item arrived damaged or defective.

Exchanges

We currently accept exchanges for defective, damaged, or incorrect items. If you need a different size or color, we recommend returning the original item (if eligible) and placing a new order.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and photos of the item and packaging so we can resolve the issue as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped.

  • The item arrived damaged or defective.

  • The return is due to an error on our part.

We recommend using a trackable shipping service, as Azora is not responsible for returns lost in transit.

Order Cancellations

Orders may be canceled only before they have been processed or shipped. Once an order has entered fulfillment, it cannot be canceled.

Contact Us

If you have any questions regarding returns or refunds, please contact our Customer Support team through the contact form available on our website.

Thank you for choosing Azora. We appreciate your support and are committed to providing premium apparel and excellent customer service.